Courses can be tailor-made from the following elements:
- How the different categories of legacy benefits interact with each other
- The basic rules for claiming different legacy benefits
- Recent changes to the benefit system
- Claiming Employment Support Allowance and Personal Independence Payment
- Challenging benefit sanctions for allegedly failing to comply with the claimant commitment
- Entitlement rules for claiming Universal Credit, how to claim and what happens when claimants move from legacy benefits onto Universal Credit