Courses can be tailor-made from the following elements:
- Universal Credit entitlement rules and the process for claiming UC
- The Alternative Payment Arrangements, Budgeting Advice, Direct Deductions for arrears – including rent
- Housing cost element, local housing allowance, Under Occupation in Social Housing Sector & the Benefit Cap
- Calculating UC
- Sanctions and challenging decisions
- Rules for claiming childcare costs
- Recent concerns about the impact of UC