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Managing Aggressive Behaviour

  • 1 – 2 days
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Courses can be tailor-made from the following elements:

  • Looking at aggressive behaviour in terms of build-up – incident – aftermath
  • Exploring the factors which lead to aggression in projects, and how staff can help or hinder
  • Examining case studies and participants’ own experiences for examples of best practice, stressing the importance of team working
  • Techniques for de-escalating aggressive situations
  • Legal issues with regard to reasonable force and restraint
  • Establishing appropriate procedures for recording and support
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