Courses can be tailor-made from the following elements:
- Exploring key concepts around communication such as active listening, reframing, reflective skills and body language
- Clarifying your own communication style and what influences it
- Learning from prominent theories of communication, especially person-centred approaches such as Transactional Analysis
- Having an opportunity to practice some of the ideas and techniques explored in group work and role play
- Analysing your own skills and knowledge base in this area and developing a personal action plan to further improve practice