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Client Intervention Courses

The goal of all of your work is improving clients’ lives. Many things can complicate and get in the way of this.

Our courses are concerned with interacting with service users in the most effective ways – overcoming the many obstacles that can be placed in the way of progress, and moving from problem to solution.

Course subject areas

The Care Act 2014: Implications for Services

What does it mean for your projects and the people they help?

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Working with Gang Culture

Practice-focused courses, no glamourising

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Managing Aggressive Behaviour

Recognising and de-escalating aggressive behaviour

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Motivational Interviewing, Level 1

Understanding ambivalence and resistance, promoting change-talk

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Motivational Interviewing, Level 2

For those who have completed our L1 course (or equivalent) and want to take things further

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Cognitive Behavioural Therapy, Level 1

Helping change unhelpful thinking patterns

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Cognitive Behaviour Therapy, Level 2

For those who have completed our L1 course (or equivalent) and want to take things further

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Dialectical Behavioural Therapy

Helping people with personality disorders, self-harm and suicidal ideation

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Safeguarding Adults

Best practice in protecting vulnerable adults

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Safeguarding Children

Best practice in protecting vulnerable children

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Lone Working

Maintaining safety when working alone

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Survivors of Sexual Abuse

Understanding the effects of sexual abuse on children and adults, and support for survivors

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Bereavement and Loss

Responding to the grief process in different cultures

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Working with Gang Culture

Practice-focused courses, no glamourising

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Professional Boundaries

Avoiding pitfalls and maintaining safety for clients and staff

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Service User Involvement

Practical support so that clients can be meaningfully involved in their services

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Risk Assessment and Management

Best practice in understanding, managing and reporting risk

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Equality, Diversity & Inclusion

The core values of cultural diversity, an overview of legislation, recognising and responding to difference, overcoming constraints

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Key Working & Support Planning

Building rapport, agreeing care plans, the challenges of confidentiality, outcome monitoring

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Self Injury & Harm

Recognising why people self-injure and how best to support those who do

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Helping Clients Manage Debts

How to talk to people about their financial problems, and practical strategies for resolving them

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Managing Stress & Burnout

Recognising triggers, strategies for minimising the effects of stress

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Supporting Young People Leaving Care

Understanding and responding to the needs of young people

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Communication Skills

The principles of effective communication in client work

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Working with Adolescents and Young People

The particular skills needed in working with this client group, and the services which can be accessed

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Transactional Analysis for Better Communication

How TA can inform an understanding of support needs and how we can work more effectively with clients

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Counselling Skills

Essential interactive skills for client work

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Adult Disclosure of Childhood Abuse

Facilitating safe disclosure

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Building Effective Relationships with Clients

Overcoming barriers to engagement

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Emotional Intelligence

How understanding EI can benefit client work

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Resilience Building for Staff

Dealing with stress and promoting self-care

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Understanding Eating Disorders

Responding positively to people with these issues

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Introduction to Mindfulness

Becoming more self-aware to reduce stress and boost performance

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Mindfulness (L2) – Immersion Course

Gaining a fuller knowledge of mindfulness practice

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Client Involvement and Empowerment

Providing practical support so that clients can be meaningfully involved in their services

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Dealing with Complaints Positively

Best practice in handling complaints

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Working With Hoarding Behaviours

Skills and knowledge for supporting those who hoard

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Domestic Abuse Awareness

Definitions, safeguarding, available support

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Modern Slavery Awareness

Prevalence, awareness, policy and practice

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Solution-focused Brief Therapy, Level 1

Building on when the problems don’t occur, or are lessened

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Solution-focused Brief Therapy, Level 2

This course is for those who have completed our Level 1 course (or equivalent).

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Suicide Interventions

Increasing confidence in responding to people with suicidal thoughts

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Consultancy

We are able to offer a range of consultancy inputs tailored to your needs. Click here for more detail.

Costs

Pricing on all our training courses, here.

Train with us

Are you an experienced trainer? Get in touch to discuss working for Mosaic.