Testimonials from some of our clients

Mosaic have been working with us for over 2 years now delivering excellent training in Motivational Interviewing, Improving Interactive Skills, & Groupwork Skills. Feedback has consistently been very positive and Mosaic have impressed us both with their reliability and flexibilty.

Peter Allen, Assistant Drector (Training & Development), Richmond Fellowship

It was very interactive and tutor made the course enjoyable and light-hearted.

The exercises were effective in putting theory into practice.

Has given me more awareness, skills and motivation to tackle some of my more difficult clients.

Participants from Inclusion
Stafford, 16 & 17 July 2009

Cranstoun Drug Services have now been a customer of Mosaic Training for 10 years, purchasing training, developing new interventions and on a consultancy level. During this period I have found the service of the highest standard at all times with an emphasis on the following:

I can honestly say that in the current climate Mosaic Training do offer an excellent service in all departments and would highly recommend their services.

Ken Cooper
Workforce Development Manager
Cranstoun Drug Services

Having commissioned training from MOSAIC for several years we have found them to be professional, friendly and responsive to need. Feedback from our staff has indicated that training is enjoyable as well as informative.
MOSAIC offer a wealth of experience within the training sector and their passion is demonstrated via their facilitation skills. They offer reasonably priced courses without compromising on quality. It’s always a pleasure to do business with them!

Sapna Fowler – Area Manager
Inclusion Drug Alcohol Services
South Staffs & Shropshire NHS Foundation Trust

I felt I came to refresh knowledge but have learnt new skills that apply to my client work.

Personal objectives were exceeded.

Would highly recommend, found the course relevant  and valuable from both a personal and professional point of view.

Richmond Fellowship, Motivational Interviewing, 7 & 8 April, Manchester

Very good at different training methods to suit everyone.

Extremely helpful in every way.

Stonham, Motivational Interviewing,
21 & 22 April, London

Trainer was engaging and made things stick in my head through good use of analogy. Never dull – humour helped a lot.

Good content, info taught at a good pace. Explained well.

Good mix of theory and group exercises. Comprehensive handout.

Used good examples and gauged participant interaction skilfully and decisively.

Stonham, Motivational Interviewing,
29 & 30 April, London

An exceptional trainer dealing with a difficult subject in a respectful and forthright fashion. I learned a lot and really enjoyed the day.

Sanctuary, Mental Health Awareness,
8 June, Witham

I will be confident in delivering benefits advice and helping to maximise tenant income.

I found it very beneficial and the trainer was excellent.

A brilliant trainer, information given in a clear, informative way.

Sanctuary, Means-Tested Benefits,
21 May, Witham


I have learnt ways of communjicating with clients to encourage them to work towards change

This was one of the best training sessions I have ever attended. I’ve learnt some brilliant, useful skills.

Very useful training with practical advise and techniques.

Excellent training, very informative. A lot of info to take in, but very good. Definitely worked my brain: it hurts!

Surrey Community Development Trust (SCDT), Motivational Interviewing, 27 & 28 April, Leatherhead

Very informative and clear training. Engaged everyone well and presented information very clearly.

Very knowledgeable, easy to talk to, great communicator!

BEST, Mental Health & Housing,
3 November 2009, Eastbourne

I should like to say that I do not usually give such high ratings but this was a course that was added to by humour and stories that brought it alive.

An excellent course, good fun and hugely beneficial to my job role.

Richmond Fellowship. Motivational Interviewing, 27 & 28 January, London

It was very helpful in completing my knowledge and understanding.

Lots of information included that was both useful and relevant – very good.

Fantastic training, it taught me loads and has opened my eyes to legal highs. Will now be researching this topic more. Thank you.

Cranstoun Drug Services. Legal Highs,  17 February, Surbiton

Very interesting & thorough. Excellent facilitation. Learned loads!!

Excellent training as always from MOSAIC.

The facilitator was very knowledgeable and made the day interesting and of benefit to my work.

Really mind-blowing what I have learned. Never heard of ketones other that mephedrone. Now I have a lot more knowledge on other legal highs.

Has given me a good overview on a subject I had little knowledge of. Will be much more aware in future and plan to look further into this.

Course exceeded my expectations and I left feeling that if / when service users presented with these issues I would be suitably equipped to work with them.

Cranstoun Drug Services. Legal Highs,  17 March , Surbiton

Wandsworth PCT
2 & 3 June 2009

Very happy with the course; trainer very friendly and knowledgeable. Thanks.

Together
London, 18 & 19 June 2009

We have always found Mosaic, especially Stephen McCaig the Co-ordinator, to be very professional in delivering relevant training courses. He is very engaging and manages to include and motivate all participants in training. Feedback from the courses is always positive and we will continue to choose Mosaic to facilitate particular courses for our drug practitioners.

Drug & Alcohol Action Team at
NHS Wandsworth

We’ve been using Mosaic to run in house training for us for some years. They know the sector well so their training is always relevant and they are happy to discuss and amend the content so that the training is appropriate. The feedback from staff is always very positive. They respond quickly to any emails or phone calls and their administration is very efficient. Overall I find them a really good organisation to work with and look forward to working with them in the future.

Amanda Burge, Director of Operations
Surrey Community Development Trust

The learning and development support that MOSAIC have provided Broadway has been on two key levels:

1) on the culture of the organisation, the way we work with people and how our staff manage and reflect on their practice

2) and most importantly, on practically supporting us develop our approaches to client work through training and playing the role of “critical friend”

The practical difference MOSAIC can make to those working with homeless and vulnerable people is immense.

Richard Banks
Deputy Director of HR & Head of Organisational Development, 
Broadway Homelessness and Support

It has been practical and informative and easily accessible. Given me new ideas, techniques to work with clients.

I liked the quizzes. They got me thinking and challenged old ideas.

I have a clear view of what SFBT is and will use some of the techniques in my practice, especially scaling questions.

Previously attended a course and my knowledge was basic. I feel that I understand more now: what it is, and how and when to use it.

What I liked most was the relaxed atmosphere. Trainer also used lots of examples when explaining aspects of the model which enabled me to relate and understand better.

Lots of different group work sessions interspersed with input from trainer.

Solution-Focused Brief Therapy, 15 & 16 February 2010, Inclusion, Stafford

Course content relevant to my role and I feel able to apply skills that I have learned... was a great facilitator – Thank you. Fascinating intervention.

Good Course. Right at the centre of my work practice. Brings up interesting questions also about the equality / power dynamics in the client-worker relationship.

Motivational Interviewing, 3 & 4 June 2010, Richmond Fellowship, London

I have a better understanding of clients who use drugs and alcohol. Very useful, informative. Very well presented!

I will be more aware of the legal aspects and my responsibilities as a support worker. Wonderful course. Great tutor, informative and fun. What more can I say?

Drugs & Alcohol Awareness, 29 & 30 March 2010, MCCH, Maidstone

I feel more confident about the 'tools' and have had a chance to explore the techniques in practice.

Re-affirmed what I have been doing right and given good ideas / models for improvement.

I think the tutor knows her stuff and made this an enjoyable learning experience.

Motivational Interviewing, 13 & 14 April 2010, St Giles

Trainer was approachable, felt comfortable asking questions.

The training has enhanced my skills and understanding re dual diagnosis. It was delivered very well and was very helpful.

Complex Needs, 9 October 2009, Inverclyde Drug Team, Greenock

Excellent presentation, pace and content.

It really made you think about different views.

Made me challenge my existing thoughts and beliefs.

Safeguarding Adults, Stonham, 9 September 2009, Taunton

The trainer kept us involved at all times. He was very understanding and made a sensitive / hard subject enjoyable to learn about. I have enjoyed today. Thank you.

Safeguarding Adults, Stonham, 10 September 2009, Swindon


Excellent 2 days, learned a lot from watching the trainer, how he controlled the flow of the sessions and his personal style. Really good.

The trainer was competent, knowledgeable and worked at a good pace. The way he was integrated but “in charge” on both days made me have absolute faith in his knowledge, while we all stuck to boundaries and learned lots. I will try to apply that approach in my style – boundaried but humorous. Good balance.

Very knowledgeable, inspiring and enjoyable – I look forward to unleashing myself on trainees.

I will be delivering training for my organisation in the near future and will be utilising a lot of what I have learned over the 2 days.

I found the trainer created a space that made it feel safe to practice.

I feel more confident to try different techniques and better prepared for all situations regarding training.

Really helpful course covering everything appertaining to training... went out of his way to answer all questions.

Wandsworth PCT, Training The Trainer, 19 & 26 April, London