In times of complex and increasing demands on services, providing effective leadership and supervision is critical. We offer management courses aimed at those who are already in management positions who want to hone their skills in particular areas. Importantly, we also offer courses aimed at those who are not yet managers, but expect to be in the future. A well-timed course can result in increased confidence about the role, and less fear of ‘being thrown in at the deep end’.
Moving Into Management
Essential skills for new managers
Supervision Skills
Developing staff to improve service delivery
Managing Stress and Burnout
Recognising triggers, and strategies for minimising the effects of stress
Effective Workplace Coaching
Helping others develop their own skills
Cultural Diversity and Inclusion
The core values of cultural diversity, an overview of legislation, recognising and responding to difference, overcoming constraints
Managing Poor Performance
Recognising causes, appropriate support, and practical skills for addressing the problem
Managing Sickness Absence
Legal rights and responsibilities, responding sensitively to reduce the problem
Dealing with Bullying and Harassment
What constitutes bullying and harassment in the workplace, and how to deal with them
Managing Rent Arrears
Practical strategies for reducing arrears
Dealing with Anti-Social Behaviour
Legal and policy interventions available to social landlords
Mosaic. Training for Social Care Professionals. |
