In times of complex and increasing demands on services, providing effective leadership and supervision is critical. We offer management courses aimed at those who are already in management positions who want to hone their skills in particular areas. Importantly, we also offer courses aimed at those who are not yet managers, but expect to be in the future. A well-timed course can result in increased confidence about the role, and less fear of ‘being thrown in at the deep end’.
| Mosaic is able to offer a range of training inputs based on the Myers-Briggs Type Indicator tool (MBTI®). Click here for more info. |
Effective Governance
Requirements for good governance
Moving Into Management
Essential skills for new managers
Supervision Skills
Developing staff to improve service delivery
Managing Stress and Burnout
Recognising triggers, and strategies for minimising the effects of stress
Effective Workplace Coaching
Helping others develop their own skills
Cultural Diversity and Inclusion
The core values of cultural diversity, an overview of legislation, recognising and responding to difference, overcoming constraints
Managing Poor Performance
Recognising causes, appropriate support, and practical skills for addressing the problem
Managing Sickness Absence
Legal rights and responsibilities, responding sensitively to reduce the problem
Dealing with Bullying and Harassment
What constitutes bullying and harassment in the workplace, and how to deal with them
Managing Rent Arrears
Practical strategies for reducing arrears
Dealing with Anti-Social Behaviour
Legal and policy interventions available to social landlords
Recruitment and Selection
The process of making sure you recruit the right people in the right way
Conducting Effective Appraisals
What is involved doing these to best effect
Food Safety Level 2
The requirements for anyone involved in the safe preparation and storage of food
National Certificate for Personal Licence Holders (NCPLH)
This course is essential for anyone wanting to become a personal licence holder, or who wishes to licence a premises for the sale of alcohol
Inducting Peer Employees
Enabling service users to become employees
Mosaic. Training for Social Care Professionals. |
