The goal of all of your work is improving clients’ lives. Many things can complicate, and get in the way of this.

Our courses are concerned with interacting with service users in the most effective ways – overcoming the many obstacles that can be placed in the way of progress, and moving from problem to solution.

Managing Aggressive Behaviour
Recognising and de-escalating aggressive behaviour

Motivational Interviewing
Person-centred techniques to lower resistance and heighten motivation

Solution-focused Brief Therapy
Building on when the problems don't occur, or are lessened

Cognitive Behavioural Therapy
Helping change thinking and so change behaviour

Safeguarding Adults
Best practice in protecting vulnerable adults

Safeguarding Children
Best practice in protecting vulnerable children

Lone working
Maintaining safety when working alone

Survivors of Sexual Abuse
Understanding the effects of sexual abuse on children and adults, and support for survivors

Bereavement and Loss
Responding to the grief process in different cultures

Professional Boundaries
Avoiding pitfalls and maintaining safety for clients and staff

Service User Involvement
Practical support so that clients can be meaningfully involved in their services

Risk Assessment and Management
Best practice in understanding, managing and reporting risk

Cultural Diversity and Inclusion
The core values of cultural diversity, an overview of legislation, recognising and responding to difference, overcoming constraints

Assessment and Support Planning
Recognising needs and tailoring support programmes

Keyworking
Building rapport, agreeing care plans, the challenges of confidentiality, outcome monitoring

Self Injury
Recognising why people self-harm and how best to support those who do

Debt Counselling
How to talk to people about their financial problems, and practical strategies for resolving them

Managing Stress and Burnout
Recognising triggers, strategies for minimising the effects of stress

Mosaic. Training for Social Care Professionals.