The goal of all of your work is improving clients’ lives. Many things can complicate, and get in the way of this.
Our courses are concerned with interacting with service users in the most effective ways – overcoming the many obstacles that can be placed in the way of progress, and moving from problem to solution.
Managing Aggressive Behaviour
Recognising and de-escalating aggressive behaviour
Motivational Interviewing
Person-centred techniques to lower resistance and heighten motivation
Solution-focused Brief Therapy
Building on when the problems don't occur, or are lessened
Cognitive Behavioural Therapy Helping change thinking and so change behaviour
Safeguarding Adults
Best practice in protecting vulnerable adults
Safeguarding Children
Best practice in protecting vulnerable children
Lone working
Maintaining safety when working alone
Survivors of Sexual Abuse
Understanding the effects of sexual abuse on children and adults, and support for survivors
Bereavement and Loss
Responding to the grief process in different cultures
Professional Boundaries
Avoiding pitfalls and maintaining safety for clients and staff
Service User Involvement
Practical support so that clients can be meaningfully involved in their services
Risk Assessment and Management
Best practice in understanding, managing and reporting risk
Cultural Diversity and Inclusion
The core values of cultural diversity, an overview of legislation, recognising and responding to difference, overcoming constraints
Assessment and Support Planning
Recognising needs and tailoring support programmes
Keyworking
Building rapport, agreeing care plans, the challenges of confidentiality, outcome monitoring
Self Injury
Recognising why people self-harm and how best to support those who do
Debt Counselling
How to talk to people about their financial problems, and practical strategies for resolving them
Managing Stress and Burnout
Recognising triggers, strategies for minimising the effects of stress
Mosaic. Training for Social Care Professionals. |