Communication Skills
Usual course length: 1-2 days
Courses can be tailor-made from the following elements:
- Understanding the principles of effective communication in client work – verbal and non-verbal, overt and covert
- Clarifying your own communication style and what influences it
- Learning from prominent theories of communication, especially person-centred approaches such as Transactional Analysis
- Encouraging feedback from service users while maintaining appropriate boundaries
- Practising using communication skills in the interviewing and assessment of Service Users
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